Holiday Season Scams

Seattle City Light is warning its customers to protect themselves against con artists who are using false threats of disconnecting electrical service in attempts to steal money.

The scam works like this:  a person claiming to work for the utility calls a customer, says their account is overdue, and demands payment. The caller then threatens to cut off electricity service unless payment is made immediately.  In some cases scammers are targeting elderly persons, coming to the door and saying that they are from City Light and are there to collect payments.

An immediate demand for payment is a red flag for fraud. Anyone who gets a call like this should hang up and call Seattle City Light customer service at 206-686-3000.  If someone comes to your door claiming to be Seattle City Light to collect payments, you should lock the door and call 9-1-1.

Seattle City Light customer service representatives are available at 206-684-3000 to advise customers of their account status and answer any questions they might have.  Check the City Light Scam Alerts page for info on how to be alert to fraud.

Seattle City Light will not shut off a customer’s electricity for one late payment.  Before a shut off is ordered, Seattle City Light will send the customer at least two written notifications.

Additionally, City Light has programs available for customers who are having trouble paying their electric bills, including a low-income rate assistance program where qualifying customers can save up to 60 percent.  Information is available at 206-684-3417.

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